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Terms of Service

In using this site you agree to the terms and conditions outlined in this document. In using OwlandLuna.com, or shopping on Etsy.com you agree to accept these terms and conditions. If you do not accept these terms and conditions please do not use shop with us.

Owl and Luna reserves the right to update and maintain these terms and conditions at any time and without prior written notice.

Owl and Luna reserves the right to cancel any order and will issue a refund of the amount of purchase should a transaction be canceled after your credit card has been charged.

Client wishes to hire Vendor to provide services relating to Client’s stationery as detailed in this Agreement. Vendor has agreed to provide such services in accordance with the terms of this Agreement.

1.    Services
Vendor shall provide Client with the services and/or products as described in the product details at initial contact including to design athstetic, time, the amount of proofs available to you during the design process and the agreed upon due date and total cost.

2.    Location and Delivery of Services
Location: The design, production, and assembly of Client’s order will occur at Vendor’s location, as well as several other production facilities, depending on the details of the order. All final products will be delivered to the client at the shipping address specified at check out.  

Shipping to Client: Vendor is hereby released from any and all liability for damages and/or missing packages, including lost or delayed shipping.

3.    Cost, Fees, and Payments
Cost: The total cost (“Total Cost”) for all Services is as listed on the product page(s). The Total Cost is non-negotiable and is due at the time of order. By placing payment, the Client acknowledges and accepts the terms of this Agreement.  No design work will commence until the Payment is received. Each standard order is allotted up to 3 digital proofs sent via Etsy or email for each item ordered. Additional designs will require an additional payment. 

Payment: Said agreed payment is due in full at the time of order and/or production.

4.    Cancellation
If Client chooses to cancel the order, or if there is a breach of this Agreement by Client, the following cancellation fees will be held which shall be deemed liquidated damages:

- Cancellation within two business days from order placed = $50 cancellation fee.
- Cancellation after two business days = The Total Cost in full.

5.    Liability
Client is responsible for inspecting the product upon delivery.  Vendor is not liable for any damage that may occur to the product after delivery to Client, including tears, scratches, markings and any other unforeseen damage. The Client is given a period of 48 hours after product delivery to identify and report any errors, damaged or missing items. The Vendor must be alerted to said issues within this 48 hour period to receive a reprint. Costs will be associated if the errors or missing items were approved by the Client in writing during project proofing.

6.    Intellectual Property
The Parties acknowledge and agree that, as between Client and Vendor, Client is not authorized to print, publish or distribute any Vendor IP. Should Client wish to license any Vendor IP for Client’s use, the Parties shall negotiate an appropriate license fee. Client agrees to use their best effort to provide an appropriate credit to Vendor in any online display of the product, such as social media sites, blogs, and personal websites.

7.    Services Schedule
Timing: Vendor agrees to deliver the services in a timely manner. Timing may differ depending on time of year, workload, and other circumstances. When working with a third-party vendor, proof times are subject to the third-party’s terms of service.

Initial Design Proofs: Initial design proofs can be expected within 3-5 business days for semi-custom orders unless otherwise discussed in writing. The Client understands that all digital proofs sent via email are a representation of the final product and may not be identical to the printed materials you receive. Due to the nature of custom printed materials, slight variations in colors and size may occur. The digital proof may look different from screen to screen and when distributed in print format. This includes variations from card stock weights. We recommend you request a random sample to determine which card stock and print is best for your order. For a list of standard sizes and colors please follow RGB or CMYK color codes for accuracy when printing or contact us prior to ordering.

Design Revisions: Vendor will strive to have secondary proofs with design revisions within 2 business days of receipt of Client’s comments.

Production: Production begins once written proof approval has been received. Production times will vary depending on the nature of the order. All production times will be finalized once proof approval has been received. Additional time may be required for assembly. On average, production times should fall within 10-15 business days.

Any variations on the schedule above shall not constitute a breach of this Agreement by Vendor.

8.    Communication
Vendor agrees to communicate in a timely manner with Client. All communications regarding additions, revisions, or other matters pertaining to the order must come solely from Client and be delivered in writing, preferably through email. Vendor is not authorized to speak to any person on Client’s behalf.

Merger: This Agreement constitutes the final, exclusive agreement between the Parties relating to the Services contained in this Agreement. All earlier and contemporaneous negotiations and agreements between the Parties on the matters contained in this Agreement are expressly merged into and superseded by this Agreement.


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