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Shipping Policy


Owl and Luna will ship all personalized orders within 10 - 20 business days of receipt of an order assuming all items are in stock NOT including time in transit. On rare occasions, items may be oversold or backordered. We will contact you if any of your items are unable to ship for any reason or in the event changes are needed to proceed with the order.


Owl and Luna ships most orders via UPS Monday through Friday. Your shipping options and cost will be outlined at the time of checkout. Owl and Luna cannot be held responsible for items lost in transit/shipping or for delays due to the postal service. (barring any error to the shipping address entered on the part of Owl and Luna ).

A confirmation email will be sent with the details of the order and tracking information is sent once the order has been processed and shipped.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email

Return & Exchange Policy


All sales are final. Due to the custom nature of our personalized products, items purchased on are not eligible for return or exchange. 

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